Troubleshooting

“Cannot connect to backend”

Causes: Backend service down, network issues, expired session

Solutions: Verify the Fenwave IDP backend is running, check network connectivity, refresh the page and log in again, check browser console for errors.

“Component not appearing”

Causes: Component placed outside visible canvas area, rendering issue

Solutions: Click “Fit View” in canvas controls, refresh the page.

“Changes not saving”

Causes: Expired session, network issue, configuration errors

Solutions: Check for error messages, refresh and log in again, retry saving.

“Can’t see published application”

Causes: Not a member of the owner group, search filter active

Solutions: Clear the search box, verify you’re on the “Published” tab, confirm group membership with the publisher.

“Notifications not appearing”

Causes: Not a member of the application’s group, browser notifications blocked

Solutions: Verify group membership, check browser notification permissions.